Support
Find a download guide, troubleshoot common setup issues, or send a message to player support.
Quick help
- Check that the player is available for your device and region in its official app store.
- Make sure your device is connected to the internet and has the latest available system update.
- For sign-in, subscription, channel, or program-guide problems, contact your TV service provider.
- Do not send your service password through the contact form.
Frequently asked questions
Does the player include TV channels?
No. The player connects to a compatible TV service you already have. Your provider supplies the channels and any guide information.
Why can’t I find a player in my device’s app store?
Apps vary by platform, device model, and region. Check the Players directory for a listing and official link. If a platform has no published listing, a download is not currently linked from this site.
Where do I get my server URL and login details?
Contact the TV service provider that gave you your subscription. The player publisher cannot retrieve provider credentials.